Support
HuaGlow works without an account or custom backend. Most issues can be resolved with the checks below.
Camera preview is unavailable
Allow Camera access for HuaGlow in iPhone Settings. Close other apps that are using the camera, return to HuaGlow and try switching cameras or reopening the app.
A photo or video was not saved
Allow access to add items to Photos and check free device storage. Wait for the save confirmation. Unfinished photos or videos may remain locally for a retry; do not uninstall the app before recovering pending media.
Video will not start or is still processing
Video requires Camera and Microphone access; saving also requires permission to add to Photos. After stopping, wait for processing and the save result. If an export fails, follow the on-screen retry or original-video message.
Adjusting and comparing effects
Use Pro retouch to adjust correction, skin, makeup, color and light separately. Tap the active CCD or DVD HD style to turn it off, and use the original comparison to inspect changes. Without a detected face, face-specific effects are skipped while the full-frame style can remain.
Language
HuaGlow follows your iPhone language or the per-app language selected in iOS Settings.
Private troubleshooting
HuaGlow has no remote photo library. Support should never ask for your full library, password, or Apple Account credentials.
Contact support
Use the current support contact on HuaGlow’s App Store product page. Include the app version, iPhone model, and iOS version; do not attach private media unless you choose to.